Refunds & Exchanges
The preview is always free. Please check the result first, and pay only if you are satisfied.
β Back to home
Refunds are possible when
Full refund
- The paid HD file was never delivered.
- The delivered file is broken, or is not the image you ordered.
- You were charged twice for the same order.
- Generation failed on our side and no usable result was produced.
Refunds are difficult when
Please check the free preview first
- You saw the preview, paid, and then simply changed your mind about the style. Digital goods are delivered immediately on payment.
- The uploaded photo was too blurry, too dark, or the face was too small, and the result reflects that. The preview shows this before you pay.
- AI results vary slightly each time; a different-looking retry is not itself a defect.
Not sure? Send us the order number and what went wrong. We would rather look at it than argue about the rule.
How to request
- Email support@longlifephoto.com with your order number and the reason.
- Or use the π¬ button at the bottom-right of any page.
- We reply within 3 business days. Bank transfers are refunded to the sending account; card payments are refunded through the original payment provider.
Keep a copy β files are deleted after 30 days
To keep personal data to a minimum, uploaded photos and generated results are automatically deleted 30 days after the order. Please download and back up your file as soon as you receive it. After deletion we cannot resend it.
Who we are
| μνΈ | λ‘±λΌμ΄νν¬ν (LongLifePhoto) |
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| λνμ | νμ©μ£Ό |
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| μ΄λ©μΌ | support@longlifephoto.com |
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Some registration details are still being prepared and will be published here once issued.